FAQs – SEXYM
Welcome to our FAQs page! Have a question? We’re here to help.
If you don’t find the answer below, feel free to contact us at sexymsecret@gmail.com.
Below are some of are common questions about orders and shipping
Standard shipping typically takes 6–10 business days within the US. You’ll receive a tracking number once your order has shipped.
Yes, we ship worldwide! Delivery times vary depending on your location. Please allow 7–21 business days for international orders.
We offer free shipping on orders >200$, click here for shipping cost details
Orders can be changed or canceled within 2 hours of placing them. After that, we start processing right away to ensure fast delivery.
Below are some common questions about returns and exchanges
We accept returns within 7 days of delivery for unworn, unused items with tags still attached. Sale items are final
Message us on Facebook or Instagram to request as soon as possible, or email us at sexymsecret@gmail.com with your order number and reason for return, along with all necessary media files. We’ll walk you through the process.
Yes! If you need a different size or color, we’ll happily exchange it—just let us know within 7 days.
- Domestic Returns (US): A flat fee of $9.95 will be deducted from your refund to cover return shipping and handling costs. International Returns: The customer is responsible for all return shipping costs. If it is determined that your product is defective or incorrect, we may waive or refund part or all of the return shipping fee, depending on the circumstances.
Below are some common questions about our products and sizing
Each product page includes a size chart. You can also visit our Size Guide page for full details.
Some bestsellers may be restocked. Follow us on Instagram or sign up for restock alerts on the product page.
We’re sorry! Please let us know via Facebook or Instagram or email us at sexymsecret@gmail.com with a photo and your order number—we’ll process it as soon as possible.
Below are some common questions about our payment and security
We accept all major credit cards, PayPal, and Apple Pay. All payments are secure and encrypted.
Absolutely. We use industry-standard SSL encryption to protect your data.
Below are some common other questions
Yes! Digital gift cards are available in various amounts and can be sent instantly via email.
Message us directly on Facebook, Instagram, or email us anytime at sexymsecret@gmail.com — we respond within 24 hours, Monday through Friday.
